In the business world, email has become the preferred method of communication and the internet is the preferred research source. Most of us have had to just "pick up" the necessary skills for online communication. Due to the nature of email, we tend to be quite casual with it and this can sometimes lead to misunderstandings and problems. Email is now the primary form of correspondence in the business world and it needs to be used with a similar level of care and detail that is associated with other written communication. 

In many cases, web page content is simply content that has been transferred from other printed materials. The result is content that is difficult to read, search, navigate, print, etc.. Content for online viewing needs to be designed for viewing via a screen and this may impact the fonts, colours, page length and width, language, etc..

This course is designed to raise awareness of the different aspects of communication in general and then apply these to an online environment. Guidelines and additional skills will enable you to produce a high quality of online communication and content which:

• reduces misunderstandings;

• improves accountability;

• effectively disseminates information;

• improves ability to read and search content and messages;

• promotes collaboration and reduces conflict; and

• caters to a wider range of reading styles and abilities.